Shipping policy

Order processing and handling time

Once you place an order with us, our team gets to work straight away. Orders are typically prepared, packed and handed over to our shipping partner within a short handling window, which is shown at checkout before you confirm your purchase. Please note that handling time is separate from delivery time — it refers only to how long it takes us to prepare your order for dispatch, not how long it takes to arrive.

Orders placed on weekends or public holidays are processed on the next available business day. If any item in your order is temporarily unavailable, we will contact you using the details provided at checkout to explain your options.

Estimated delivery time

Once your order has left our warehouse, the time it takes to reach you will depend on your delivery address and the shipping method selected. The estimated delivery timeframe for your order is always shown at checkout, so you can review it before completing your purchase.

Please treat all delivery estimates as approximate. While we work with reliable shipping partners, delivery times can occasionally be affected by factors outside our control, such as customs processing, weather conditions, or high parcel volumes during peak periods.

Shipping destinations

We currently ship to the regions shown at checkout. To confirm whether we deliver to your address, simply enter your details during checkout — if delivery isn't available to your location, this will be indicated before you complete your order.

Shipping costs

All shipping costs are calculated automatically based on your delivery address, order weight and the shipping method you select. The exact cost, shown in euros (EUR), will always be displayed clearly at checkout before you place your order, so there are no hidden fees or surprises at the time of payment.

Order tracking

We want you to feel confident about where your order is at every stage of its journey. As soon as your parcel is dispatched, you will automatically receive a shipping confirmation email containing a tracking link. You can use this link at any time to check the current status and location of your delivery.

If you have any difficulty accessing your tracking information, please don't hesitate to get in touch with us using the contact details below.

Delays, damage or missing parcels

We take great care to ensure every order reaches you safely and on time. However, if your parcel arrives damaged, appears to be missing items, or hasn't reached you within the delivery timeframe stated at checkout, please contact us right away at contact@taandem.shop.

To help us resolve the issue as quickly as possible, it's helpful to include your order details and, where relevant, photos of any damage when you reach out to us. Our team will look into the matter promptly and work with you to find a suitable solution.

Questions about your order

If you have any further questions about shipping, delivery, or the status of an order, our team is here to help. You can reach us at any time at contact@taandem.shop.